At Gloss Wash Lux, your privacy is of the utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you interact with our website and services. By accessing our website or using our services, you consent to the terms described herein.
1. Information We Collect
We collect various types of personal information to provide you with our services effectively:
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Personal Data: Name, email address, phone number, and vehicle details during service bookings.
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Payment Information: Cardholder data and transaction details via secure payment gateways.
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Technical Data: IP address, browser type, operating system, device information, and access time.
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Usage Data: Pages visited, time spent, click patterns, and service preferences.
2. How We Use Your Information
Your information is used to:
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Process bookings and provide our services.
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Send service confirmations, reminders, and updates.
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Improve our website functionality and user experience.
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Offer personalized promotions and loyalty rewards.
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Ensure security and prevent fraudulent activities.
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Comply with legal and regulatory obligations.
We do not sell, rent, or trade your personal data with third parties.
3. Data Storage and Security
All collected data is stored securely using encrypted systems and access controls. We implement administrative, technical, and physical safeguards to protect your data from unauthorized access, alteration, or disclosure.
Access to your information is restricted to authorized personnel only.
4. Cookies Policy
Our website uses cookies and similar technologies to enhance your browsing experience and analyze website traffic.
Types of cookies we use:
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Essential Cookies: Enable core functionality such as security and account access.
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Performance Cookies: Help us understand user behavior to improve performance.
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Functionality Cookies: Remember your preferences and settings.
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Marketing Cookies: Serve relevant ads and track campaign effectiveness.
You may choose to disable cookies through your browser settings, but doing so may affect website functionality.
5. Third-Party Services
We may use trusted third-party services for:
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Payment processing (e.g., Stripe, PayPal).
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Email marketing (e.g., Mailchimp).
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Analytics (e.g., Google Analytics).
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Hosting and infrastructure management.
These third parties have their own privacy policies and are contractually obligated to handle your data in compliance with applicable laws.
6. GDPR Compliance
If you are located in the European Union or the European Economic Area, your personal data is processed in accordance with the General Data Protection Regulation (GDPR). Under the GDPR, you have the following rights:
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Right to access your personal data.
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Right to correct inaccurate or incomplete data.
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Right to request data deletion (“right to be forgotten”).
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Right to restrict or object to processing.
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Right to data portability.
To exercise any of these rights, please contact us at support@glosswashlux.com. We will respond within 30 days.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. After this period, your data is securely deleted or anonymized.
8. Children’s Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect data from children. If we become aware of such collection, we will delete the information immediately.
9. Changes to This Privacy Policy
Gloss Wash Lux reserves the right to amend this Privacy Policy at any time. Any changes will be posted on this page with a revised effective date. Continued use of our services signifies acceptance of the updated terms.
10. Contact Information
If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at:
📧 support@glosswashlux.com